Disappointed client

I submitted a claim for a cousin on the 22/08/22. They said they would pay out within 48hrs. After 72hrs I did a follow up. Still no one knew anything. On the 4th day I started sending emails and enquiring about the claim. I sent an email to the compalimts manager Jacolien Potgieter even. They did escalate my complaint. On the 27th I received an email telling me that they will validate the claim. The people went to the deceased home and my workplace. Today is the 31/09/2022 and I still haven't recieved any money. The funeral is on the 3rd. I never anticipated such especially with assupol as this is my first time ever claiming. They have been deducting money from my persal without fail now when it's time for them to deliver they they're failing. My faith has gone from 10 to zero. My policy number is AL***.