Disappointed

A year and a month ago I moved my retirement annuity from Liberty to Sanlam. I was with Liberty since 2004. I was told that the transfer of the money can take up to 6 months. After doing some research, it should NOT take more than 6 months. The transfer is still not done. Now I am losing growth on the money. I queried this in February this year, but Covid is to blame. On the 29th of March I queried it again, and was told I will receive the documents the next day to sign. Till today no documents was send. My financial adviser told me he will phone me on the 1st of April, no call received. I logged a query on the website, you are told that you will get feedback within 48 hours, no feedback received. What I do find amazing (when you look at all the reviews) is how quickly Sanlam does respond, within a few hours, the same day still, when a bad review are placed on this page. To get quick feedback, you actually need to write a bad review for the public to see. I give Sanlam a week to sort our the transfer, if this does not happen, I will move back to Liberty and the money I have paid until now needs to be transferred to them by the end of this month. If nothing happens, I will take this further. And please stop blaming it on Covid.