Disappointed

I am disappointed on how Sanlam is dealing with my claim as a third-party, the painful thing is I am a client as well and this shows how my family would be treated. Is it becouse they can see I don't have a legal representative. I recently got divorced and claim from my ex husband's pension fund but Sanlam keeps giving the run around and all the unending requests. When I claimed I asked for direction on how to go on about and Rene Scott who is the administrator send me a comment stating that I the name was not correct on the decree and it was not drafted according. Which only the word Umbrella was missing and it was drafted by the court. I complained and explained my situation and my working condition and all this happens on emails I tried on numerous occasions on the number that I was provided to contact Rene the was no response. I went to face book n complained and I was contacted by Lita Watney who is the senior administrator. She promised to help and Sent me how the wording should be. I took her emails to court to ask them to correct the name not change or fix anything that was not part of the agreement. I sent to Lita whom I had to request confirmation if the document was received. A week later Rene comes back asking me to go back to the court and ask for the letter stating that the degree was corrected by the court on the letter head. This frustrated me the decree is drafted on the letter head of the court and secondly stamped by the court. She later goes to state that the names on the divorce decree are not specific and I must mention what exactly I am claiming for the names are correct the judge and I are not fully aware of the full names Secondly Retirement and Provident funds is a clear indication and what ever the insurance company decides to name it it all boils down to pension and provident fund. I feel they make it difficult for a third-party to claim and also. My pain is that I am a member and is this how the fund is going to treat family members 😕 my children after I am no more. I had somuch faith. But the way they are dealing with my claim scares me. They are asking for things that have no relevance and they should have told me what exactly they wanted even the court that I keep going to were shocked at the requests that I keep coming with. I went to the court the lady who assisted me was very rude and did not want to help. I went today and I was told that she is on leave and no one is available to assist until she comes back in July.