KB
KENNETH B

1 reviews | Active since Mar 2009

10 Oct 2024, 11:53

DISAPPOINTED

I would like to say I am so disappointed with the service received. I don't want to be told that you are busy because of the 2 pots applications. I expect to receive the best service at all times. If the work load has increased surely the company should have hired more people. The 2 pot system was not only introduced last month but everyone in South Africa Knew that it will be effective from the 1st of September.

0
Replies (2)
Sanlam
Sanlam's reply10 Oct 2024, 12:34
Official
Good day KENNETH  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply11 Oct 2024, 12:15
Official
Good day KENNETH  
 
This is to confirm that you have been contacted and feedback was provided.
 
 Regards
 Sanlam Client Care