NM
Nthabiseng M
1 reviews | Active since Jun 2025
26 Jun 2025, 11:29
Disappointed and Gatfol with Sanlam
Since I wrote a review about Sanlam in the 13th June, the only response I've since received was an apology, and that my matter is escalated to the relevant department and that I will be contacted. To date I don't even know what's going on. It's been over 3 months now since my claims were submitted still no funds received. I am very disappointed with Sanlam, and Gatfol, so angry. Being unemployed yet funds are stuck with them why? And no seems to have an answer.
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Replies (3)
Sanlam's replyOfficial
26 Jun 2025, 11:40Good day Nthabiseng
You have been communicating with Sanlam Corporate via email. Please respond to the last email sent to you for further assistance.
Regards
Sanlam Client Care
You have been communicating with Sanlam Corporate via email. Please respond to the last email sent to you for further assistance.
Regards
Sanlam Client Care
Sanlam's reply26 Jun 2025, 11:40
Official
Good day Nthabiseng
You have been communicating with Sanlam Corporate via email. Please respond to the last email sent to you for further assistance.
Regards
Sanlam Client Care
You have been communicating with Sanlam Corporate via email. Please respond to the last email sent to you for further assistance.
Regards
Sanlam Client Care
NM
Nthabiseng M's updateReviewer Update
26 Jun 2025, 11:51Good day to you too.
The last email I received from Sanlam was on the 13th June, to date I have not received anything irrespective of sending emails for a follow up each and everyday without any response. So I don't know which email you referring to just as much as I am being told that sms's are being sent, and since 3 months ago I've called Sanlam to change my number, each and everytime I call all the consultants tells me the very same thing that it will be updated. Even today I called, Sinah Mfolo the consultant told me messages are going to my old number.
The last email I received from Sanlam was on the 13th June, to date I have not received anything irrespective of sending emails for a follow up each and everyday without any response. So I don't know which email you referring to just as much as I am being told that sms's are being sent, and since 3 months ago I've called Sanlam to change my number, each and everytime I call all the consultants tells me the very same thing that it will be updated. Even today I called, Sinah Mfolo the consultant told me messages are going to my old number.
NM
Nthabiseng M's update26 Jun 2025, 11:51
Reviewer Update
Good day to you too.
The last email I received from Sanlam was on the 13th June, to date I have not received anything irrespective of sending emails for a follow up each and everyday without any response. So I don't know which email you referring to just as much as I am being told that sms's are being sent, and since 3 months ago I've called Sanlam to change my number, each and everytime I call all the consultants tells me the very same thing that it will be updated. Even today I called, Sinah Mfolo the consultant told me messages are going to my old number.
The last email I received from Sanlam was on the 13th June, to date I have not received anything irrespective of sending emails for a follow up each and everyday without any response. So I don't know which email you referring to just as much as I am being told that sms's are being sent, and since 3 months ago I've called Sanlam to change my number, each and everytime I call all the consultants tells me the very same thing that it will be updated. Even today I called, Sinah Mfolo the consultant told me messages are going to my old number.
Sanlam's replyOfficial
26 Jun 2025, 18:40Hello Nthabiseng
We have received notification that Sanlam Corporate has been in touch with you via email. They will be assisting further.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in touch with you via email. They will be assisting further.
Regards
Sanlam Client Care
Sanlam's reply26 Jun 2025, 18:40
Official
Hello Nthabiseng
We have received notification that Sanlam Corporate has been in touch with you via email. They will be assisting further.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in touch with you via email. They will be assisting further.
Regards
Sanlam Client Care