MM
Mpho M
1 reviews | Active since Dec 2020
21 Dec 2020, 07:55
Disappointed and frustrated
I am very sad and disappointed with the quality of service Safrican is giving in a time of need. I filed a claim on the 11th of December 20 and I haven't heard from them until today. The outo response says the claims takes 48 hours which is a pure lie. No one is answering the phones. Can someone please let me know whats going on. I need to pay the people who borrowed me money to bury my granny.
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Sanlam's replyOfficial
15 Jan 2021, 09:52Good morning Mpho. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly send us your policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply15 Jan 2021, 09:52
Official
Good morning Mpho. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly send us your policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team