Disappointed and frustrated customer

I am very disappointed. I think my next stop is their offices to cancel everything i have with sanlam, this is by far the only company that i am struggling with regards to payments being made after withdrawal, why would other companies with same services like yours have a speeded up process, why can’t yol improve? 3 weeks i am waiting on my money, i make calls, but still yol say no we are pushing it up to claims so you get your money today or tomorrow then nothing. Please I would not recommend Sanlam to anyone because what is this? Yoh