Disappointed and dissatisfied

This the worse funeral cover provider they are ****mers when you get close to 5years of being a loyal client they change your portfolio and all you wealth bonus that you accumulated falls

I have been a loyal client of Sanlam Indie for the past five years, and I am writing to express my deep disappointment with the service I recently received.

I requested my policy documents, which have been transferred to Matrix due to the recent migration, from an agent named Joy. Unfortunately, she informed me that she was unable to provide this information, which I find concerning as I am the account holder and have full authority to request such documents. This seems to be a breach of my rights.

Additionally, I have noticed a significant discrepancy in my Wealth Bonus. In August of this year, it was approximately R17,000, but following the migration, it has inexplicably reduced to R371. Joy was unable to provide a satisfactory explanation for this change.

Furthermore, I have discovered incorrect information in my policy details, which appears to be intentional.

So that payment won’t be payout on my mother and spouse policy is stated the are males and now they say changes can’t be made

Nwabiswa and Joy is the only two people I speak it looks like there is no other employees very *********** ladies everything you asked the they respond that they are unable . That claim they have no documents of my previous data with Sanlam Indie

If I must advise you if you stil new cancel this policy cause you won’t burry your love ones in peace