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RN
Rashad N

1 reviews | Active since Jun 2023

19 Aug 2025, 18:08

Disappointed

I've cancelled all my Policy last month was told that they will deduct the premiums for 3 monthsand refund the money straight in to my Bank Account for all this 3 months up to this day no refunded I'm so disappointed

0
Replies (7)
Sanlam
Sanlam's reply19 Aug 2025, 18:12
Official
Good day Rashad   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
RN
Rashad N's update19 Aug 2025, 18:38
Reviewer Update
Thank you
Sanlam
Sanlam's reply20 Aug 2025, 11:16
Official
Hello Rashad

We have received notification that Sanlam Sky has been in contact with you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
RN
Rashad N's update03 Sept 2025, 09:14
Reviewer Update
I'm still waiting to get my refund from sanlam sky
Sanlam
Sanlam's reply03 Sept 2025, 09:18
Official
Good day Rashad 

Please respond to the email from Sanlam SKY for further assistance.

Regards
Sanlam Client Care 
RN
Rashad N's update03 Sept 2025, 12:21
Reviewer Update
I have responded to the email and sended the Documents for refund as requested and then i receive an sms that says there are no refunds from my policy despite the fact that my policies were cancelled in July and it look like they are only counting one Policy which i have multiple policies which amount to above R2000. I have no choice but to seek Legal advice and report this matter to Ombudsman. Poor service and communication at Sanlam Sky ☹️☹️☹️
Sanlam
Sanlam's reply03 Sept 2025, 12:37
Official
Thank you for confirming. You will be assisted further.

Regards
Sanlam Client Care