Disappointed

I am disappointed with the service I have received for my withdrawal on the Tax Free Savings Account. Every time I follow up, I am advised to call the following day. I am using my airtime to call and this money is urgently needed. I was advised this would be finalized in 2 to 3 working days but it has still not been completed. The completion date on the site states 22 January. Why does it take 3 weeks for a disinvestment? I have sent all requirements but it has still not been processed. I need this matter resolved ASAP