Disappointed

Again as mentioned on the many calls for my own claim that has been paid out, however my husband's one is still not paid. The funeral was on Saturday and I had included things with that money and ended uo being out of budget. I called your offices as my emails were not being rep**** to by your retention department and he lady that spoke to me said it straight up that mam my advice to you is that you go to the ombudsman as I see you have been calling and no assistance is been given with regards to your husband claim, eveb his own company went to an extent of send the proof of payments for the past 7months to make things easier but still nothing. Again appreciate that mine was very quick, but with ghis one I am just not winning, will try this Chanel one more time, if still no help then I'll have to take this further then.