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Nomvula C

1 reviews | Active since Sept 2022

17 Sept 2022, 05:35

Disappointed

A heartless cruel and senselss woman at Sanlam can't even think on why would a policy of 2008 lapsed in July 2022 and I only knew that when making a claim on the 10th of August 2022. Do they value customers or was I just the victim!. How can they not advise a customer of 14 years if they were customer centered! How can Sanlam be so cruel!

0
Replies (14)
Sanlam
Sanlam's reply19 Sept 2022, 09:16
Official
Good day Nomvula

The consultant did advise that you were contacted and that you could not take her call on the specific day.  Were you contacted back with feedback?

Regards
Sanlam Client Care
NC
Nomvula C's update19 Sept 2022, 09:32
Reviewer Update
Is there anyone in this country who's not affected by Eskom Loadshedding! I never switched off my cellphone. Can't she think that it was may be network problem! Very careles ,heartless and senseless
Sanlam
Sanlam's reply19 Sept 2022, 11:48
Official
Thanks for your feedback Nomvula

The relevant department is looking into your complaint.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply21 Sept 2022, 12:49
Official
Good day Nomvula

We have received confirmation that you have been contacted and provided with feedback regarding your complaint.

Regards
Sanlam Client Care
NC
Nomvula C's update22 Sept 2022, 07:34
Reviewer Update
I got a correspondance that the matter has been referred to Sanlam Sky Complaints Department and I am suddenly releaved from stress. I will appreciate whatever they will come up with. I have faith in them.

I couldn't rate Sanlam because both Sanlam Sky (100% ) customer care and Channel Life (0% Ghost) are under the same Sanlam.
Sanlam
Sanlam's reply22 Sept 2022, 08:41
Official
Good day Nomvula

Thanks, they will still provide you with further feedback.

Regards
Sanlam Client Care
NC
Nomvula C's update27 Sept 2022, 03:01
Reviewer Update
I had been waiting for Sanlam to at least update me but not even a single word from them!.

Jesmaine Grandfield **** that she deposited my cashback. That money never reflected in my account.
Am I ****med by Sanlam or what!
MUCH CONFUSED AND MUCH DISAPPOINTED
Sanlam
Sanlam's reply27 Sept 2022, 09:58
Official
Good day Nomvula

We have alerted the relevant team of your message.  Please note that the complaint is with the Arbitrator and they will provide formal feedback via that channel.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Oct 2022, 16:08
Official
Good day Nomvula

We are following up with the relevant department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Oct 2022, 13:05
Official
Good afternoon Nomvula

We have received feedback that you have been contacted.

Regards
Sanlam Client Care
NC
Nomvula C's update14 Oct 2022, 13:21
Reviewer Update
I received a call form Sanlam Sky that I must submit claim forms for assessment. Thank you arbitrator for attending to my complaint. I am looking forward to work with Sanlam Sky
Sanlam
Sanlam's reply14 Oct 2022, 13:49
Official
Thank you for the feedback, Nomvula.

Regards
Sanlam Client Care
NC
Nomvula C's update22 Oct 2022, 03:25
Reviewer Update
I salute you Hellopeter.com for being the best platform to reach out the unreachable.
Thank you Sanlam arbitrator for responding to my cry. I highly appreciate you and I knew that you would never fail me.
Sanlam Sky, you are indeed the best company to work with. Keep on serving us with love and care. I salute you!
My Channel Life policy paid all the lumpsum without deducting a cent. I wish they can implement Sanlam policies effectively as Sanlam Sky is doing.
I am a happy Sanlam customer. I thank you.
Sanlam
Sanlam's reply24 Oct 2022, 10:12
Official
Good day Nomvula

We are very happy to hear this.  Have a great day further.

Regards
Sanlam Client Care