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Eunice N

1 reviews | Active since Nov 2018

14 Jul 2023, 12:09

disappointed

My dad is been trying to get hold of Bambanani national umbrella provident fund for a year now to claim for his retirement FROM Casbah, atlast today i got hold of them. they advise that his funds was paid to Sanlam but Sanlam did not even try to contact him to let him know. sanlam is a ****, they better pay my dad what belongs to him

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Replies (7)
Sanlam
Sanlam's reply14 Jul 2023, 12:45
Official
Good day Eunice

Thank you for contacting us about this matter.

We have requested the responsible team to look into it and contact you.

Regards
Sanlam Client Care
EN
Eunice N's update19 Jul 2023, 10:30
Reviewer Update
The responsible team have NOT YET called my dad
Sanlam
Sanlam's reply19 Jul 2023, 10:43
Official
Good morning Eunice

We are sorry to hear this and have followed up on the matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Jul 2023, 12:04
Official
Hello Eunice

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
EN
Eunice N's update28 Jul 2023, 12:22
Reviewer Update
after you have responded here, they asked me to send my dad's details i did still nothing till date
Sanlam
Sanlam's reply28 Jul 2023, 12:25
Official
Hello Eunice

We are sorry to hear this and have requested urgent assistance from Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Aug 2023, 12:56
Official
Good day Eunice

Sanlam Corporate has responded to your email.

Regards
Sanlam Client Care