MN
Molefi N
1 reviews | Active since Feb 2023
16 Feb 2023, 06:22
Disappointed
On the 10th i did submit my papers for funeral claim, i received a call on Monday stating my application was received and is on process, I must wait 24 to 48 hours, now is Thursday no money, I'm the one calling asking, you don't care about customers, funeral is this coming Saturday, how will i bury my cousin with dignity, when the insurance i trusted is doing this, I'm so stressed and disappointed, i don't know what to do.
Helpful (0)
Replies (26)0
Replies (26)
Sanlam's replyOfficial
16 Feb 2023, 06:37Good day Molefi, thank you for reporting this to us. We confirm that the claim is currently under validation by our claims department. Our claims management was made aware of the urgency of the matter. Our further updates on the progress of the claim will be sent to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply16 Feb 2023, 06:37
Official
Good day Molefi, thank you for reporting this to us. We confirm that the claim is currently under validation by our claims department. Our claims management was made aware of the urgency of the matter. Our further updates on the progress of the claim will be sent to your direct e-mail. Regards, Assupol Complaints Manager
MN
Molefi N's updateReviewer Update
16 Feb 2023, 06:55Your consultants have been saying so since Tuesday and Wednesday, now I'm so stressed mhiw will i pay funeral parlour when the insurance i trusted is disappointing me like this, Saturday is the funeral, today is Thursday no money
MN
Molefi N's update16 Feb 2023, 06:55
Reviewer Update
Your consultants have been saying so since Tuesday and Wednesday, now I'm so stressed mhiw will i pay funeral parlour when the insurance i trusted is disappointing me like this, Saturday is the funeral, today is Thursday no money
Sanlam's replyOfficial
16 Feb 2023, 06:57Noted, thank you for the response. Our claims team is busy with the matter.
Sanlam's reply16 Feb 2023, 06:57
Official
Noted, thank you for the response. Our claims team is busy with the matter.
MN
Molefi N's updateReviewer Update
16 Feb 2023, 09:21I'm still waiting the funeral parlour is calling none stop, and Assupol is busy running around can you please process my claim please the funeral is on this weekend, you haven't emailed or contacted me yet
MN
Molefi N's update16 Feb 2023, 09:21
Reviewer Update
I'm still waiting the funeral parlour is calling none stop, and Assupol is busy running around can you please process my claim please the funeral is on this weekend, you haven't emailed or contacted me yet
Sanlam's replyOfficial
16 Feb 2023, 09:30Thank you for your patience, we take not of the urgency and will provide feedback as soon as we receive an update from our claims management team,
Sanlam's reply16 Feb 2023, 09:30
Official
Thank you for your patience, we take not of the urgency and will provide feedback as soon as we receive an update from our claims management team,
MN
Molefi N's updateReviewer Update
16 Feb 2023, 15:44I received a letter that states my claim is selected for audit purposes, which i don't understand why coz in the policy it doesn't show if i put a claim it will go for audit it only says 24 to 48 hours, I'm really disappointed, it simply means i will bury my cousin without Assupol Funeral Policy paid.
I'm really disappointed in Assupol i must think about my policies and life cover with you, it shows you are here to deepen the pain not to help or serve the clients.
I'm really disappointed in Assupol i must think about my policies and life cover with you, it shows you are here to deepen the pain not to help or serve the clients.
MN
Molefi N's update16 Feb 2023, 15:44
Reviewer Update
I received a letter that states my claim is selected for audit purposes, which i don't understand why coz in the policy it doesn't show if i put a claim it will go for audit it only says 24 to 48 hours, I'm really disappointed, it simply means i will bury my cousin without Assupol Funeral Policy paid.
I'm really disappointed in Assupol i must think about my policies and life cover with you, it shows you are here to deepen the pain not to help or serve the clients.
I'm really disappointed in Assupol i must think about my policies and life cover with you, it shows you are here to deepen the pain not to help or serve the clients.
Sanlam's replyOfficial
16 Feb 2023, 16:12Good day, our claims department aims to pay all valid claims within 48 hours and in most cases are able to do so. Unfortunately in some cases, we need to investigate claims in more detail. A claim will be randomly selected to further validate the claim and once all the details of the death, funeral and relationship has been validated, the claim will be finalised. This process is in line with our claims procedure and the system selects claims at random. We refer to the second page of the death claim form which you completed, signed and submitted. At the bottom of the page, there is a declaration which provides Assupol with the authorisation to obtain information from other persons or entities necessary to finalise the claim. The investigation falls within this permission.
Sanlam's reply16 Feb 2023, 16:12
Official
Good day, our claims department aims to pay all valid claims within 48 hours and in most cases are able to do so. Unfortunately in some cases, we need to investigate claims in more detail. A claim will be randomly selected to further validate the claim and once all the details of the death, funeral and relationship has been validated, the claim will be finalised. This process is in line with our claims procedure and the system selects claims at random. We refer to the second page of the death claim form which you completed, signed and submitted. At the bottom of the page, there is a declaration which provides Assupol with the authorisation to obtain information from other persons or entities necessary to finalise the claim. The investigation falls within this permission.
MN
Molefi N's updateReviewer Update
16 Feb 2023, 16:36I'm really shocked coz when i joined the policy it wasn't there and when you deducted R2000 something every month since 2021,you never validate the members on the policy or obtain the information from other persons or entities or my relationship with them, but when we claim it's when you come with this statement wow Haikhona Assupol yhaa nhe, but i have learned my lesson.
MN
Molefi N's update16 Feb 2023, 16:36
Reviewer Update
I'm really shocked coz when i joined the policy it wasn't there and when you deducted R2000 something every month since 2021,you never validate the members on the policy or obtain the information from other persons or entities or my relationship with them, but when we claim it's when you come with this statement wow Haikhona Assupol yhaa nhe, but i have learned my lesson.
Sanlam's replyOfficial
16 Feb 2023, 16:57Your response is noted and we will provide feedback as soon as we are informed by our claims team.
Sanlam's reply16 Feb 2023, 16:57
Official
Your response is noted and we will provide feedback as soon as we are informed by our claims team.
MN
Molefi N's updateReviewer Update
20 Feb 2023, 08:26I buried my cousin Saturday the 18th February 2023, since i put my claim on the 10th February 2023, Assupol haven't paid till today, I made loans, Assupol is the stress that will kill you, things didn't go as i planned because they didn't pay
MN
Molefi N's update20 Feb 2023, 08:26
Reviewer Update
I buried my cousin Saturday the 18th February 2023, since i put my claim on the 10th February 2023, Assupol haven't paid till today, I made loans, Assupol is the stress that will kill you, things didn't go as i planned because they didn't pay
Sanlam's replyOfficial
20 Feb 2023, 08:58Good day, our claims management team has confirmed that the claim is still under audit. We will provide further feedback as soon as it becomes available. Regards
Sanlam's reply20 Feb 2023, 08:58
Official
Good day, our claims management team has confirmed that the claim is still under audit. We will provide further feedback as soon as it becomes available. Regards
MN
Molefi N's updateReviewer Update
20 Feb 2023, 13:32Why is this information knowing it when we claim but when you were selling your policies you didn't say it worse even in your policy documents is not there, you enjoy deducting our money, but when we claim for the funeral, it's a long process, Assupol doesn't bury our loved ones with dignity,it creates a trauma for us, now i have loans to settle while you were busy deducting R2000 something per month since 2021.
MN
Molefi N's update20 Feb 2023, 13:32
Reviewer Update
Why is this information knowing it when we claim but when you were selling your policies you didn't say it worse even in your policy documents is not there, you enjoy deducting our money, but when we claim for the funeral, it's a long process, Assupol doesn't bury our loved ones with dignity,it creates a trauma for us, now i have loans to settle while you were busy deducting R2000 something per month since 2021.
Sanlam's replyOfficial
20 Feb 2023, 13:59Good day, our claims team is aware of the urgency of the matter and we will let you know as soon ad the validation has been concluded.
Sanlam's reply20 Feb 2023, 13:59
Official
Good day, our claims team is aware of the urgency of the matter and we will let you know as soon ad the validation has been concluded.
Sanlam's replyOfficial
21 Feb 2023, 07:19Good day, we confirm that the validation of the claim has been concluded and payment will be made today for the funds to reflect in your account later this evening or tomorrow morning. Regards
Sanlam's reply21 Feb 2023, 07:19
Official
Good day, we confirm that the validation of the claim has been concluded and payment will be made today for the funds to reflect in your account later this evening or tomorrow morning. Regards
MN
Molefi N's updateReviewer Update
22 Feb 2023, 08:39Good morning, still waiting for the funds, nothing has reflected in the account Assupol
MN
Molefi N's update22 Feb 2023, 08:39
Reviewer Update
Good morning, still waiting for the funds, nothing has reflected in the account Assupol
Sanlam's replyOfficial
22 Feb 2023, 08:57Hi, I am quickly following up on this with our claims manager. I will let you know shortly
Sanlam's reply22 Feb 2023, 08:57
Official
Hi, I am quickly following up on this with our claims manager. I will let you know shortly
MN
Molefi N's updateReviewer Update
22 Feb 2023, 09:28Morning again, i have promised and showed the Funeral Parlour your response regarding the payment now they called asking what time I'm going to be able to make the payment, now you gave me hope yesterday, now is stress again, Assupol you don't stop disappointing clients, i buried with loans now again
MN
Molefi N's update22 Feb 2023, 09:28
Reviewer Update
Morning again, i have promised and showed the Funeral Parlour your response regarding the payment now they called asking what time I'm going to be able to make the payment, now you gave me hope yesterday, now is stress again, Assupol you don't stop disappointing clients, i buried with loans now again
Sanlam's replyOfficial
22 Feb 2023, 09:48I do understand your frustration and sincerely apologise for this. Our claims management team is urgently attending to this.
Sanlam's reply22 Feb 2023, 09:48
Official
I do understand your frustration and sincerely apologise for this. Our claims management team is urgently attending to this.
MN
Molefi N's updateReviewer Update
22 Feb 2023, 10:08No you don't understand paying a insurance from 2021 till today paying more than R2100 per month then when it's time for them to do as they promised, they cause a double pain, i buried my cousin with loans while i trusted Assupol that it will bury him with dignity, I'm too disappointed in you, now I'm the one calling asking how far is the claim, since 10th February 2023, yesterday you **** and now again i must go to funeral parlour and say what again, what excuses will i use, I'm really really really disappointed in you, i think our journey is starting to shake now
MN
Molefi N's update22 Feb 2023, 10:08
Reviewer Update
No you don't understand paying a insurance from 2021 till today paying more than R2100 per month then when it's time for them to do as they promised, they cause a double pain, i buried my cousin with loans while i trusted Assupol that it will bury him with dignity, I'm too disappointed in you, now I'm the one calling asking how far is the claim, since 10th February 2023, yesterday you **** and now again i must go to funeral parlour and say what again, what excuses will i use, I'm really really really disappointed in you, i think our journey is starting to shake now
Sanlam's replyOfficial
22 Feb 2023, 10:27I noted that our claims team has been in contact with you earlier this morning to discuss the payment. Please bear with us while the payments are being released to your account.
Sanlam's reply22 Feb 2023, 10:27
Official
I noted that our claims team has been in contact with you earlier this morning to discuss the payment. Please bear with us while the payments are being released to your account.
MN
Molefi N's updateReviewer Update
22 Feb 2023, 10:37I'm the one who is contacting Assupol since day one, Even today i contacted them because you guys said funds will be in late yesterday evening or morning today, this is the most horrible experience i have ever had in my life, I trusted Assupol and I didn't listen those who said my day will come, and indeed it has arrived, if it doesn't get in before 12 then know that tomorrow morning i will be in your offices closing the chapter we had
MN
Molefi N's update22 Feb 2023, 10:37
Reviewer Update
I'm the one who is contacting Assupol since day one, Even today i contacted them because you guys said funds will be in late yesterday evening or morning today, this is the most horrible experience i have ever had in my life, I trusted Assupol and I didn't listen those who said my day will come, and indeed it has arrived, if it doesn't get in before 12 then know that tomorrow morning i will be in your offices closing the chapter we had
Sanlam's replyOfficial
22 Feb 2023, 10:45Your response is noted. We will provide the proof of payments as soon as possible
Sanlam's reply22 Feb 2023, 10:45
Official
Your response is noted. We will provide the proof of payments as soon as possible
MN
Molefi N's updateReviewer Update
22 Feb 2023, 10:583rd call from the Funeral Parlour Please Provide them so that i show them, I'm waiting
MN
Molefi N's update22 Feb 2023, 10:58
Reviewer Update
3rd call from the Funeral Parlour Please Provide them so that i show them, I'm waiting
Sanlam's replyOfficial
22 Feb 2023, 11:06We will e-mail further responses to your direct e-mail shortly.
Sanlam's reply22 Feb 2023, 11:06
Official
We will e-mail further responses to your direct e-mail shortly.
MN
Molefi N's updateReviewer Update
22 Feb 2023, 15:03Good afternoon Assupol , I can confirm the 1st payment and I paid the funeral parlour , I'm waiting for the 2nd payment to pay the loan of sheeps. Thanks i will have a peaceful night
MN
Molefi N's update22 Feb 2023, 15:03
Reviewer Update
Good afternoon Assupol , I can confirm the 1st payment and I paid the funeral parlour , I'm waiting for the 2nd payment to pay the loan of sheeps. Thanks i will have a peaceful night
Sanlam's replyOfficial
22 Feb 2023, 15:06Thank you, noted. We will confirm by e-mail when the second payment will be released
Sanlam's reply22 Feb 2023, 15:06
Official
Thank you, noted. We will confirm by e-mail when the second payment will be released