Disability Claim Delays

I am writing to express my frustration and disappointment with the handling of my disability claim with Assupol Life Insurance, which I initially submitted nine months ago.

Throughout this process, the lack of communication and significant delays have been unacceptable. The only time I received a response was after escalating the matter to the complaints department. Despite this, no meaningful progress has been made.

After waiting for months, I am now being informed that the process must restart entirely. This requires me to incur further costs, including revisiting doctors for updated medical assessments, adding undue financial and emotional stress.

I trusted Assupol to handle this claim efficiently and professionally, but this experience has been nothing short of disheartening.