JS
John S
1 reviews | Active since Oct 2021
01 Jul 2024, 15:15
disability claim bad service
I am battling with no feedback even tough I get promised on calls. The backend medical and payments handling teams are either swamped or just have a total lack of treating customers fairly and provided feedback
Payout date keeps changing. This is so sad.
No wonder other companies like Momentum and Liberty is eating into your market share
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
01 Jul 2024, 15:23Good day John
We are sorry to hear of your poor client service experience.
Your complaint has been received on the Sanlam Group Facebook page. It has been referred to the relevant department. The consultants have been in contact with you telephonically to provide progress on your claim.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience.
Your complaint has been received on the Sanlam Group Facebook page. It has been referred to the relevant department. The consultants have been in contact with you telephonically to provide progress on your claim.
Regards
Sanlam Client Care
Sanlam's reply01 Jul 2024, 15:23
Official
Good day John
We are sorry to hear of your poor client service experience.
Your complaint has been received on the Sanlam Group Facebook page. It has been referred to the relevant department. The consultants have been in contact with you telephonically to provide progress on your claim.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience.
Your complaint has been received on the Sanlam Group Facebook page. It has been referred to the relevant department. The consultants have been in contact with you telephonically to provide progress on your claim.
Regards
Sanlam Client Care
JS
John S's updateReviewer Update
01 Jul 2024, 15:42Consultants not able to give feedback in email as to date of payment
Feedback around payout date has changed twice already.
Total inconsistent and disconcerting
Feedback around payout date has changed twice already.
Total inconsistent and disconcerting
JS
John S's update01 Jul 2024, 15:42
Reviewer Update
Consultants not able to give feedback in email as to date of payment
Feedback around payout date has changed twice already.
Total inconsistent and disconcerting
Feedback around payout date has changed twice already.
Total inconsistent and disconcerting
JS
John S's updateReviewer Update
01 Jul 2024, 15:45I also have been the one calling. Sanlam has not since Friday 28 June called me even though I was promised they would call me back with feedback from payments team. Neither an email regarding payment date.
I am the one calling and chasing after Sanlam for feedback
I am the one calling and chasing after Sanlam for feedback
JS
John S's update01 Jul 2024, 15:45
Reviewer Update
I also have been the one calling. Sanlam has not since Friday 28 June called me even though I was promised they would call me back with feedback from payments team. Neither an email regarding payment date.
I am the one calling and chasing after Sanlam for feedback
I am the one calling and chasing after Sanlam for feedback
Sanlam's replyOfficial
01 Jul 2024, 15:57Hello John
We appreciate the feedback and have passed it on to the responsible department.
Regards
Sanlam Client Care
We appreciate the feedback and have passed it on to the responsible department.
Regards
Sanlam Client Care
Sanlam's reply01 Jul 2024, 15:57
Official
Hello John
We appreciate the feedback and have passed it on to the responsible department.
Regards
Sanlam Client Care
We appreciate the feedback and have passed it on to the responsible department.
Regards
Sanlam Client Care