Hellopeter
Share Your Experience
SM
Siphokazi M

1 reviews | Active since May 2022

01 Feb 2024, 11:31

Difficult to withdraw

Dealing with Sanlam reps has been pleasant so far, until I needed some of the funds. Still waiting for my withdrawal 2 weeks after the first request. I have a tax-free saving which I requested a withdrawal from but got a cryptic email about CCC department and 10 days and finalization date being the 31st. I don't know what that means but no money paid out and today is the first.

0
Replies (25)
Sanlam
Sanlam's reply01 Feb 2024, 11:45
Official
Good day Siphokazi

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply01 Feb 2024, 12:34
Official
Thank you for the information. We have escalated your complaint to Sanlam Life.

RegardsSanlam Client Care
SM
Siphokazi M's update01 Feb 2024, 12:43
Reviewer Update
Thank you. Please ask someone who knows what this email means to contact me and also if anyone knows when exactly I will be getting my money to please let me know.
Sanlam
Sanlam's reply01 Feb 2024, 15:12
Official
This is to confirm that you have been contacted and feedback was provided to you.  Regards
Sanlam Client Care
SM
Siphokazi M's update12 Feb 2024, 09:11
Reviewer Update
Good day. The withdrawal was processed. I would like to withdraw the whole balance and close my tax-free savings account. I have sent an email have received no response.
Sanlam
Sanlam's reply12 Feb 2024, 09:36
Official
Good day Siphokazi
We have referred your request to Sanlam Life to provide you with the necessary forms.

Regards
Sanlam Client Care 
SM
Siphokazi M's update12 Feb 2024, 09:40
Reviewer Update
Thank you.
Sanlam
Sanlam's reply12 Feb 2024, 10:35
Official
This is to confirm that the forms have been emailed to you from Sanlam Life.

Regards
Sanlam Client Care 
SM
Siphokazi M's update12 Feb 2024, 11:19
Reviewer Update
Thank you. I have received the forms. It's says termination forms. Is there another form for withdrawal or will withdrawal be processed automatically?
Sanlam
Sanlam's reply12 Feb 2024, 11:40
Official
The forms provided are to withdraw the whole balance and close the tax-free savings account, as you requested.

Regards
Sanlam Client Care
SM
Siphokazi M's update12 Feb 2024, 13:19
Reviewer Update
Thank you.
SM
Siphokazi M's update16 Feb 2024, 07:36
Reviewer Update
I requested a cancellation and I have been debited for the r1500 today. Can I have my money back please.
Sanlam
Sanlam's reply16 Feb 2024, 08:02
Official
Good day Siphokazi
Please respond to the email you received on 1 February 2024 in order for a consultant to assist you further.

Regards
Sanlam Client Care
SM
Siphokazi M's update16 Feb 2024, 08:09
Reviewer Update
I responded to the email and sent the cancellation forms as well. That was on the 12th of February. This is ridiculous. I asked for a cancellation after having a headache with the withdrawal. Now instead of a cancellation I have been debited again.

Sanlam
Sanlam's reply16 Feb 2024, 08:19
Official
Thank you for confirming. Feedback will be provided to you.

Regards
Sanlam Client Care
SM
Siphokazi M's update17 Feb 2024, 07:04
Reviewer Update
Good morning
I am still waiting for someone to contact me regarding my refund and cancellations as well as the money taken by Sanlam 2 days ago without my permission.
Sanlam
Sanlam's reply17 Feb 2024, 11:00
Official
Good morning Siphokazi

We have requested urgent assistance with this matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Feb 2024, 08:46
Official
Good morning Siphokazi

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
SM
Siphokazi M's update21 Feb 2024, 06:13
Reviewer Update
Good morning
I received the confirmation of cancellation dated 14th of February and this morning the funds that we left in the policy. Then on the 15th of February Sanlam took R1500 from my account. I want that money returned.
SM
Siphokazi M's update21 Feb 2024, 06:20
Reviewer Update
Please, I don't have another 21 days to wait for it.
Sanlam
Sanlam's reply21 Feb 2024, 07:32
Official
Good morning Siphokazi

We have relayed your messages to the responsible department for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply21 Feb 2024, 08:56
Official
Hello Siphokazi

We have received feedback that you have been assisted.

Regards
Sanlam Client Care
SM
Siphokazi M's update30 Aug 2025, 09:16
Reviewer Update
No. I have not been assisted. I was referred to a department and then went back and forth for some time till I realized it was the wrong department. Then someone said they are waiting for feedback from the correct department. Nine days later and nothing.
SM
Siphokazi M's update30 Aug 2025, 09:22
Reviewer Update
Apologies. I message the wrong company.
Sanlam
Sanlam's reply30 Aug 2025, 16:17
Official
Good day Siphokazi

Thank you for your feedback.

Regards
Sanlam Client Care