SR
Sherral R
1 reviews | Active since Oct 2025
07 Oct 2025, 08:03
*********** difficult company to work with.
Good day.
I have been trying to contact Sanlam since August 2025 to rectify an issue that SARS has requested me to correct with them. It’s now October and I’ve had countless emails sent to them with no satisfactory and the issue still not being resolved. I’ve provided them with ample information even showing them what needs to be done and given all relevant documentation. I still have not gotten response or the correct help as they refuse to correct the error on their end. I’m currently being penalised by SARS on a monthly basis because of the error they have made and refuse to correct. I will not recommend anyone to take on business with this company as they are highly *********** and difficult to work with !
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
07 Oct 2025, 08:12Good day Sherral We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply07 Oct 2025, 08:12
Official
Good day Sherral We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
07 Oct 2025, 10:17This is to confirm that you have been contacted via email. Please respond to the emailed for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply07 Oct 2025, 10:17
Official
This is to confirm that you have been contacted via email. Please respond to the emailed for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
SR
Sherral R's updateReviewer Update
16 Oct 2025, 12:15Good day
I’m urgently awaiting for a reply from you guys.
I’m urgently awaiting for a reply from you guys.
SR
Sherral R's update16 Oct 2025, 12:15
Reviewer Update
Good day
I’m urgently awaiting for a reply from you guys.
I’m urgently awaiting for a reply from you guys.
Sanlam's replyOfficial
16 Oct 2025, 14:08This is to confirm that they have responded to your email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply16 Oct 2025, 14:08
Official
This is to confirm that they have responded to your email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
SR
Sherral R's updateReviewer Update
28 Oct 2025, 17:31Good day.
I am currently awaiting a reply on your email that stated I will get a swift reply on the 24th October. It is now the 28th of October and I have emailed again and still have not gotten a reply
I am currently awaiting a reply on your email that stated I will get a swift reply on the 24th October. It is now the 28th of October and I have emailed again and still have not gotten a reply
SR
Sherral R's update28 Oct 2025, 17:31
Reviewer Update
Good day.
I am currently awaiting a reply on your email that stated I will get a swift reply on the 24th October. It is now the 28th of October and I have emailed again and still have not gotten a reply
I am currently awaiting a reply on your email that stated I will get a swift reply on the 24th October. It is now the 28th of October and I have emailed again and still have not gotten a reply
SR
Sherral R's updateReviewer Update
29 Oct 2025, 21:00Good day.
I am still awaiting a reply.
I am still awaiting a reply.
SR
Sherral R's update29 Oct 2025, 21:00
Reviewer Update
Good day.
I am still awaiting a reply.
I am still awaiting a reply.
Sanlam's replyOfficial
30 Oct 2025, 07:37Good morning, Sherral
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply30 Oct 2025, 07:37
Official
Good morning, Sherral
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Nov 2025, 09:55Good morning, Sherral
This is just to confirm that you are being assisted.
Regards
Sanlam Client Care
This is just to confirm that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply05 Nov 2025, 09:55
Official
Good morning, Sherral
This is just to confirm that you are being assisted.
Regards
Sanlam Client Care
This is just to confirm that you are being assisted.
Regards
Sanlam Client Care
SR
Sherral R's updateReviewer Update
09 Nov 2025, 22:37Good day.
I’m still awaiting feedback on the process.
This is very draining and tedious to keep coming on here in order to get some response or feedback from this business!
I’m not impressed by this service. As it’s been a months now and the issue still can’t seem to be resolved
I’m still awaiting feedback on the process.
This is very draining and tedious to keep coming on here in order to get some response or feedback from this business!
I’m not impressed by this service. As it’s been a months now and the issue still can’t seem to be resolved
SR
Sherral R's update09 Nov 2025, 22:37
Reviewer Update
Good day.
I’m still awaiting feedback on the process.
This is very draining and tedious to keep coming on here in order to get some response or feedback from this business!
I’m not impressed by this service. As it’s been a months now and the issue still can’t seem to be resolved
I’m still awaiting feedback on the process.
This is very draining and tedious to keep coming on here in order to get some response or feedback from this business!
I’m not impressed by this service. As it’s been a months now and the issue still can’t seem to be resolved
Sanlam's replyOfficial
10 Nov 2025, 07:37Good morning, Sherral
We are sorry to learn that this matter has not yet been resolved.
We have again reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We are sorry to learn that this matter has not yet been resolved.
We have again reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply10 Nov 2025, 07:37
Official
Good morning, Sherral
We are sorry to learn that this matter has not yet been resolved.
We have again reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We are sorry to learn that this matter has not yet been resolved.
We have again reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Nov 2025, 09:17 Good day Sherral
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply18 Nov 2025, 09:17
Official
Good day Sherral
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
SR
Sherral R's updateReviewer Update
13 Jan 2026, 09:29Good day. I have sent an email on the 11/12/25
And still awaiting a response
And still awaiting a response
SR
Sherral R's update13 Jan 2026, 09:29
Reviewer Update
Good day. I have sent an email on the 11/12/25
And still awaiting a response
And still awaiting a response
Sanlam's replyOfficial
13 Jan 2026, 09:43Good day Sherral
A consultant will respond to your email once they are able to do so. Your patience is appreciated.
Regards
Sanlam Client Care
A consultant will respond to your email once they are able to do so. Your patience is appreciated.
Regards
Sanlam Client Care
Sanlam's reply13 Jan 2026, 09:43
Official
Good day Sherral
A consultant will respond to your email once they are able to do so. Your patience is appreciated.
Regards
Sanlam Client Care
A consultant will respond to your email once they are able to do so. Your patience is appreciated.
Regards
Sanlam Client Care