G
Ganz
1 reviews | Active since Dec 2021
22 Aug 2024, 14:07
Assupol Life
<div>I declined the funeral offer the same day I spoke to a constant. They send me the debi-check and I declined, yet they still debited my account!!!!!! I want my money back! You are *********** and lack basic skills to process information!!!</div>
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Replies (3)
Sanlam's replyOfficial
22 Aug 2024, 14:31Good day Ms Ganz, thank you for your review. We will urgently investigate and correct this. My apology for the frustration caused. Our feedback will be provided to your direct e-mail. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply22 Aug 2024, 14:31
Official
Good day Ms Ganz, thank you for your review. We will urgently investigate and correct this. My apology for the frustration caused. Our feedback will be provided to your direct e-mail. Regards, Assupol Complaints Manager
Best regards,
G
Ganz's updateReviewer Update
22 Aug 2024, 15:18My issue will be resolved in 20 working days!!!! Are you kidding me????? It took you less than a second to debit my account but you can't refund me???? You sure are pathetic. Aussupoehol!
G
Ganz's update22 Aug 2024, 15:18
Reviewer Update
My issue will be resolved in 20 working days!!!! Are you kidding me????? It took you less than a second to debit my account but you can't refund me???? You sure are pathetic. Aussupoehol!
Sanlam's replyOfficial
22 Aug 2024, 15:44We are attending to your complaint with urgency. The timeline message you received relates to the maximum time in which we should resolve your complaint.
Best regards,
Sanlam's reply22 Aug 2024, 15:44
Official
We are attending to your complaint with urgency. The timeline message you received relates to the maximum time in which we should resolve your complaint.
Best regards,