Delaying Claim

<p>I submitted a claim for my deceased grand mother last week Tuesday 18 July for accidental death ;I then got a call on Wednesday to submit I'd copy of my late grandmother stamped deceased I then submitted on Thursday ; on Friday I got a call asking me to submit my bank ststatements which I did I then went and submitted I @ hen e-mailed rofhiwa on Monday she then rep**** in Tuesday saying she will check ;she came back to me saying the claim is Stoll in progresses I then got a call from Mashudu saying the claim process takes 21 days to assess the documents ; I don't ubunderstand as the claim process takes 48 hours and how come its now taking 21 days we've got another death in the family so I don't know what to do; another thing is they debited by account for my late grandmother's policy ; how do u debit for someone who has already passed on I want feedback immediately </p>