Delayed process to fulfil important requests

I find it very odd that a company that is big as Sanlam would have problems with their processes on a frequent basis. Its been more than 6 months requesting certain information that is not sent. I am actually thinking of taking them to Pension fund adjudicator because they are not complying with the judgement. Dont even bother sending an email to their SCComplaints. That mailbox is not even monitored. Their Whattsup line is even useless, I tried it only to be told no agents are available to assist with this. Why not employ more on temp basis for peak periods because clearly you are dropping the ball. Even Itumeleng Kgoadi, their agent, tried to assist, but still no response. After this month, I will probably take legal action because I tried to be understanding. This is what you get for doing business with such a big organization.