Delayed Pension Payment

Unfortunately I am complaining about Sanlam's service again. I requested my Pension Fund to be paid out and was advised by the broker that I will receive payment within 2 weeks. Today I was advised I will only receive payment on 9 July. For specific reasons I cannot wait another 2 weeks for payment to be done. I am very disappointed in Sanlam. When I paid out retirement claims, we paid pensioners out in maximum 4 to 5 days as a pensioner needs their money. I am not understanding why this cannot be done once you receive the tax directive. Why the hold up and delay.