ZS
Zonke S
1 reviews | Active since Apr 2023
08 May 2024, 11:12
Delayed payment
Sanlam trust The payment has been delayed for almost a month now with no valid explanation. They keep sending us from pillar to post with no definite answer.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
08 May 2024, 11:46Good day Zonke
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply08 May 2024, 11:46
Official
Good day Zonke
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
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Zonke S's updateReviewer Update
16 May 2024, 05:48Thank you, What would be the turnaround time?
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Zonke S's update16 May 2024, 05:48
Reviewer Update
Thank you, What would be the turnaround time?
Sanlam's replyOfficial
16 May 2024, 07:29Good morning Zonke
We are not able to answer your question.
We are however actively following up on the matter with Sanlam Trust.
Regards
Sanlam Client Care
We are not able to answer your question.
We are however actively following up on the matter with Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's reply16 May 2024, 07:29
Official
Good morning Zonke
We are not able to answer your question.
We are however actively following up on the matter with Sanlam Trust.
Regards
Sanlam Client Care
We are not able to answer your question.
We are however actively following up on the matter with Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 May 2024, 14:06Hello Zonke
We have received feedback that Sanlam Trust has now been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has now been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply17 May 2024, 14:06
Official
Hello Zonke
We have received feedback that Sanlam Trust has now been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has now been in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
27 May 2024, 14:59Good afternoon Zonke
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply27 May 2024, 14:59
Official
Good afternoon Zonke
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
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Zonke S's updateReviewer Update
31 May 2024, 09:17All I want is money in our bank account by latest end of business today, this can’t be it.
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Zonke S's update31 May 2024, 09:17
Reviewer Update
All I want is money in our bank account by latest end of business today, this can’t be it.
Sanlam's replyOfficial
31 May 2024, 09:28Hello Zonke
We have been informed that Sanlam Trust has been in touch with you and that they are busy looking into the matter.
Regards
Sanlam Client Care
We have been informed that Sanlam Trust has been in touch with you and that they are busy looking into the matter.
Regards
Sanlam Client Care
Sanlam's reply31 May 2024, 09:28
Official
Hello Zonke
We have been informed that Sanlam Trust has been in touch with you and that they are busy looking into the matter.
Regards
Sanlam Client Care
We have been informed that Sanlam Trust has been in touch with you and that they are busy looking into the matter.
Regards
Sanlam Client Care
ZS
Zonke S's updateReviewer Update
03 Jun 2024, 13:55Good day,
I am still not assisted by Sanlam, I do not have a definite answer and cannot even be provided with a proof of payment as they claim that they have done payment. Not even a Manager can give a straightforward answer, I am deeply astounded by this conduct of such a big company. I mean it’s June now, payment was due in April, this does not make sense at all. I’m tired.
I am still not assisted by Sanlam, I do not have a definite answer and cannot even be provided with a proof of payment as they claim that they have done payment. Not even a Manager can give a straightforward answer, I am deeply astounded by this conduct of such a big company. I mean it’s June now, payment was due in April, this does not make sense at all. I’m tired.
ZS
Zonke S's update03 Jun 2024, 13:55
Reviewer Update
Good day,
I am still not assisted by Sanlam, I do not have a definite answer and cannot even be provided with a proof of payment as they claim that they have done payment. Not even a Manager can give a straightforward answer, I am deeply astounded by this conduct of such a big company. I mean it’s June now, payment was due in April, this does not make sense at all. I’m tired.
I am still not assisted by Sanlam, I do not have a definite answer and cannot even be provided with a proof of payment as they claim that they have done payment. Not even a Manager can give a straightforward answer, I am deeply astounded by this conduct of such a big company. I mean it’s June now, payment was due in April, this does not make sense at all. I’m tired.
Sanlam's replyOfficial
03 Jun 2024, 14:00Good day Zonke
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Sanlam's reply03 Jun 2024, 14:00
Official
Good day Zonke
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Jun 2024, 09:34Good day Zonke
This is to confirm that you have been contacted and feedback provided to you.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and feedback provided to you.
Regards
Sanlam Client Care
Sanlam's reply04 Jun 2024, 09:34
Official
Good day Zonke
This is to confirm that you have been contacted and feedback provided to you.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and feedback provided to you.
Regards
Sanlam Client Care