Delayed pay-out

<p>i went to salman Polokwane tp cancel my investment on the 30th Dec 2016. Submitted all the required documents and was told the process will be finalised within 5working days, i later received an email that the process should be finalised by the 10th Jan of which i did not have a problem with,.</p> <p>i called sanlam today to check how far is the process since i should be receiving the money tomorrow and i am told that the pay out wil be done on the 13th because my address on the system is not the same as the address on my bank statement . </p> <p>why didnt i receive any communication regarding the above matter. what would have happened had i not called to enquire? Apparently you tried to call, i have no record of that BUT if you canot reach me on my cellphone, you do have my email address as an alternative communiation method.</p> <p>you have just caused an uncessarry delay which is an inconvinience on my side. i am not impressed with your service. </p>