Delayed Income Protector Claim – Unacceptable Service

The whole point of an Income Protector is to provide peace of mind and financial security when you are unable to work. Instead, Sanlam has given me nothing but delays, missed deadlines, and zero communication.

I submitted my claim in April, and despite sending every document requested immediately, I have had to follow up at every step. Not a single deadline set by Sanlam has been met. Each time I call, I wait 20+ minutes on hold, only to be promised feedback that never comes.

This lack of urgency and accountability is unacceptable. At a time when I should be able to depend on my insurer, Sanlam has only added stress and uncer*****y. I expect urgent feedback and resolution on my claim.