Delayed funeral policy payout

Item: Sanlam
Rating: 1
Author: Zandi S

Laid a funeral claim last week (6/09/22) we're now going into another week still no payment not even lousy communication. The funeral is on friday and we're stuck! Absolute trash 🚮

Helpful (0)

Replies (2)

Sanlam's replyOfficial

12 Sept 2022, 09:19

Good day Zandi

We are sorry to hear of your poor customer service experience. To trace a record, we require some personal information from you. Please assist us by providing the deceased ID or plan number. This information will only be used to request the responsible department to investigate your complaint.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply12 Sept 2022, 09:19

Official

Best regards,

Sanlam's replyOfficial

12 Sept 2022, 09:21

Good day Zandi

We are sorry to hear of your poor customer service experience. We have sent you a private message requesting more information.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply12 Sept 2022, 09:21

Official

Good day Zandi

We are sorry to hear of your poor customer service experience. We have sent you a private message requesting more information.

Regards
Sanlam Client Care

Best regards,

Delayed funeral policy payout

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