Delayed funeral claim payment

I submitted funeral claim on the 7th January, on the 9th the claim was sent for audit I've been waiting for feedback and now you say you received the report of the audit but it still needs to be assessed by the assesor why is there so much to be done before making the payment but you so quick to deduct premiums... your service is very poor it sucks if you don't resolve this by the end of tomorrow I will take necessary steps you guys need to be reported for delaying payments