KP
Keorapetse P
1 reviews | Active since Jul 2011
19 Jun 2023, 09:36
Delayed Funeral Claim
I submitted a Funeral Claim to Assupol Life on thursday the 8th of June 2023 for my Uncle I have covered on my policy. I buried my Uncle on saturday the 17nth and I still dont have the money paid to me. Every day when I called them from tuesday the 13nth June I am told the money was released and I should have the same day., I even dealt with their Complaints department without any joy. The Call Centre is worse because they cannot tell you anything all they do is say they will escalate to the Claims department and nothing more.
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Replies (3)
Sanlam's replyOfficial
19 Jun 2023, 10:04Good day Keo****tse, I am the Assupol Complaints Manager. Thank you for the review below and for your direct complaint received under reference number 36829. My sincerest apology for the frustration caused and deepest condolence on the loss of your uncle. We confirm that the payment should reflect in your account account later today (by the latest tomorrow morning). The proof of payment will be provided as soon as possible. We again offer our utmost apology for the inconvenience caused by the undue delay in payment due to system challenges and in the poor experience you had to endure. Regards
Best regards,
Sanlam's reply19 Jun 2023, 10:04
Official
Good day Keo****tse, I am the Assupol Complaints Manager. Thank you for the review below and for your direct complaint received under reference number 36829. My sincerest apology for the frustration caused and deepest condolence on the loss of your uncle. We confirm that the payment should reflect in your account account later today (by the latest tomorrow morning). The proof of payment will be provided as soon as possible. We again offer our utmost apology for the inconvenience caused by the undue delay in payment due to system challenges and in the poor experience you had to endure. Regards
Best regards,
KP
Keorapetse P's updateReviewer Update
20 Jun 2023, 12:28Good day
Yesterday you said the Claim was paid and I should have the money still yesterday or latest this morning. I just followed up with your complaints department again and I got a response with an apology and confirmation that the claim will be paid today, you are not serious. What exactly is happening with my claim? this is frustrating, I have other things to do in life than chasing after a claim.
Yesterday you said the Claim was paid and I should have the money still yesterday or latest this morning. I just followed up with your complaints department again and I got a response with an apology and confirmation that the claim will be paid today, you are not serious. What exactly is happening with my claim? this is frustrating, I have other things to do in life than chasing after a claim.
KP
Keorapetse P's update20 Jun 2023, 12:28
Reviewer Update
Good day
Yesterday you said the Claim was paid and I should have the money still yesterday or latest this morning. I just followed up with your complaints department again and I got a response with an apology and confirmation that the claim will be paid today, you are not serious. What exactly is happening with my claim? this is frustrating, I have other things to do in life than chasing after a claim.
Yesterday you said the Claim was paid and I should have the money still yesterday or latest this morning. I just followed up with your complaints department again and I got a response with an apology and confirmation that the claim will be paid today, you are not serious. What exactly is happening with my claim? this is frustrating, I have other things to do in life than chasing after a claim.
Sanlam's replyOfficial
20 Jun 2023, 12:38Good day, I have requested our claims team to provide me with the proof of payment to confirm the details of the payment made. We will send this to your direct e-mail. Regards
Best regards,
Sanlam's reply20 Jun 2023, 12:38
Official
Good day, I have requested our claims team to provide me with the proof of payment to confirm the details of the payment made. We will send this to your direct e-mail. Regards
Best regards,