LM
Lucky M
1 reviews | Active since Jul 2018
17 Aug 2023, 13:37
Delayed feedback and payouts
I have registered for a funeral claim with Assupol on the 10th August 2023 I have only received feedback and case number I further correspondence from them their phone lines you keep holding indefinitely this is bad practice I need urgent intervention
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
17 Aug 2023, 14:39Good day Lucky, thank you for your review. I am so sorry or your loss. My apology also for any frustration caused by this matter. Our claims team seems to still need a copy of the ID of the deceased and the DHA documents on the declaration of death 94 pages). If you can please forward that to us? Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply17 Aug 2023, 14:39
Official
Good day Lucky, thank you for your review. I am so sorry or your loss. My apology also for any frustration caused by this matter. Our claims team seems to still need a copy of the ID of the deceased and the DHA documents on the declaration of death 94 pages). If you can please forward that to us? Regards, Assupol Complaints Manager
Best regards,
LM
Lucky M's updateReviewer Update
17 Aug 2023, 23:26But why don't we get feedback on our emails concerning the status of our Also where do I get this DHA documents on the declaration of death 94 pages) ?
LM
Lucky M's update17 Aug 2023, 23:26
Reviewer Update
But why don't we get feedback on our emails concerning the status of our Also where do I get this DHA documents on the declaration of death 94 pages) ?
Sanlam's replyOfficial
18 Aug 2023, 05:19My apology for the error - the DHA document is 4 pages. It is the declaration of death document issued by the Department of Health to the next of kin of the deceased.
Best regards,
Sanlam's reply18 Aug 2023, 05:19
Official
My apology for the error - the DHA document is 4 pages. It is the declaration of death document issued by the Department of Health to the next of kin of the deceased.
Best regards,
LM
Lucky M's updateReviewer Update
21 Aug 2023, 14:18I have sent all needed documents including the DHA document
LM
Lucky M's update21 Aug 2023, 14:18
Reviewer Update
I have sent all needed documents including the DHA document
Sanlam's replyOfficial
21 Aug 2023, 14:46Thank you, the claim payment is in process and should be finalised today
Best regards,
Sanlam's reply21 Aug 2023, 14:46
Official
Thank you, the claim payment is in process and should be finalised today
Best regards,
LM
Lucky M's updateReviewer Update
22 Aug 2023, 00:32Thanks funds received
LM
Lucky M's update22 Aug 2023, 00:32
Reviewer Update
Thanks funds received
Sanlam's replyOfficial
22 Aug 2023, 06:20Noted, thank you!
Best regards,
Sanlam's reply22 Aug 2023, 06:20
Official
Noted, thank you!
Best regards,