Delayed Claim Payment and Poor Communication

I am extremely disappointed with the service I've received from Sanlam regarding my employee benefit claim. I submitted my claim in December, and it's now April with no payment. Despite numerous follow-ups, I've been met with silence and excuses. Their WhatsApp channel is unresponsive, and I'm being given the runaround. I would not recommend Sanlam to anyone based on my experience. The lack of communication, transparency, and efficiency in handling claims is unacceptable. I urge them to review their processes and prioritize customer satisfaction.