Delayed Claim

I am writing to express my concern and disappointment regarding a claim I made on behalf of my cousin in August. I was informed that everything went well; however, since then, I have not received any clear updates from your team. Each time I contact your office, I am not given a straight or consistent answer about the status of the claim. This situation has become very distressing for me, especially because I have always been a loyal Assupol customer who trusted the company for its reliability and good service. I truly do not understand why this delay and lack of communication are happening, particularly after saying everything with the claim went well, I kindly request that this matter be investigated urgently and that I receive a clear and honest update regarding the status of the claim. I believe as a loyal customer, I deserve transparency and timely feedback.