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KM
Kenneth M

1 reviews | Active since Jun 2021

14 Oct 2022, 10:54

Delayed and Unpaid Pension Benefit Claim

I was dismissed without Pay from my company on the 9th of September and requested a withdrawal of my pension fund but until now I have not received my funds. I enquired a week ago and the consultant told me my monies will be paid the past Monday but nothing came through. I also sent an email enquiring and the response was that the process takes two weeks. I called again and was told to wait for a response today. My landlord has chased me out I didn't pay rent because I have no source of income where do I stay from today and what do I feed my kids with when I have no source of income? and yet I was contributing my income to Sanlam? I just need the money that I so hardly worked for.

0
Replies (9)
Sanlam
Sanlam's reply14 Oct 2022, 11:26
Official
Good morning Kenneth

We are sorry to hear about your service experience and have requested urgent assistance from the responsible team.

Regards
Sanlam Client Care
KM
Kenneth M's update14 Oct 2022, 11:46
Reviewer Update
There is nothing good about this morning you are always singing the same song of urgency from last week even in email communication, but without any actionable solution to this matter and I am making calls again and again to you notwithstanding the dire situation I am in. I have contributed my monies to your institution but getting it out is becoming a mission. Please stand by your values and your commitment when clients sign up with you and even when they leave
KM
Kenneth M's update14 Oct 2022, 11:50
Reviewer Update
From today as early as you opened at 8 am I have been calling and crying my heart out to get help and my monies back but it's no urgency to your team. You have no empathy!
Sanlam
Sanlam's reply14 Oct 2022, 12:56
Official
Hello Kenneth

The matter has already been escalated and the responsible team will be in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Oct 2022, 14:10
Official
Hello Kenneth

We have received feedback that Sanlam Corporate has contacted you via email and that they will be assisting you further.

Regards
Sanlam Client Care
KM
Kenneth M's update14 Oct 2022, 14:13
Reviewer Update
I will be waiting for their feedback call as promised as the issue is not yet resolved

Sanlam
Sanlam's reply14 Oct 2022, 14:34
Official
Thank you Kenneth.

Regards
Sanlam Client Care
KM
Kenneth M's update14 Oct 2022, 17:53
Reviewer Update
I acknowledge your call and email letting me know the Tax directive was rejected by SARS because my details do not match what SARS has. I would like to question how SARS has been taxing me for the past 16 years? I have in all years submitted tax returns I will go to SARS tomorrow morning so they can confirm I am a registered taxpayer and immediately after I send you the proof to you You need to pay my money out otherwise we need to involve the Ombudsman in this matter. You were seating with this claim for weeks and only after the Hellopeter log then you start making excuses SARS this and that? what business practice is this?
Sanlam
Sanlam's reply17 Oct 2022, 08:18
Official
Good day Kenneth

We have informed the responsible department regarding your feedback.

Regards
Sanlam Client Care