Delay with processing payment

I am writing this complaint as a very unhappy client. I submitted documents on the 05/07/2022 to claim my RA funds and when I submitted my claim I did advise Sanlam that I need the funds urgently as there was a burglary at my house and I wanted to use the money to beef up my security and also cover other expenses.

I sent a follow up to Sanlam 5 days after submitting my initial request asking them again to process my request urgently and I was told that this matter is already receiving their attention and they will take the information provided into account but clearly they have not taken into account the information provided as it's been more than 10 working days and I'm still waiting...

I understand Sanlam has a process in place but is it rather not reasonable why the claim could not be finalised in 10 working days at the least.

I'm a bit glad that I am cancelling this policy because your turnaround time is unreasonable and unjustified.

Imagine having to wait more than 10 working days for such a small claim.