Delay with processing claim

I submitted my withdrawal forms on the 4th of March. 2025 and my employer submitted them same day to Sanlam.

I later called Sanlam to confirm and I was told it will take 30 days from the day of receipt. I called couple of days to follow up and I was told it is progress, was submitted to SARS.

The 30 working days expired on 15 April 2025, I called on the 15th when I did not receive payment and I was told to call on Thursday the matter has been escalated.

I called this morning and the whole story changed now to it is still in process there was a delay.

I am sitting here in EC stranded waiting for this money in order for me to pay rent which is overdue.

The whole situation is just not fair and there is no communication from Sanlam only when I call.

Sanlam has poor customer service.

Regards,

Vuyokazi ***