Delay with Income Protector Claim

I have been declared unable to work as per medical claims and a FCE by an occupational the****** and my last salary was received on 2024/12/14. My Old Mutual Income protector (that has a waiting period of 30 days), was approved and has already started to pay out. My Sanlam Income protector (with a waiting period of 7 days), is still in status "with consultant", despite the fact that I was promised feedback today. At a stage Sanlam was doing so well with their feedback on responses, but this has lapsed again. I am hoping that this complaint will speed the response up from Sanlam, as I currently need to use funds that must be allocated elsewhere for my day to day expenses