UN
Udisen N
1 reviews | Active since Aug 2015
25 Jul 2024, 07:05
Delay on paying out a policy that matured in June 2024.
This is now my 3rd bad experience with Sanlam Sky. Spoke to Gugu Mavimbela regarding the payout of my policy as it matured. I was given my policy document which shows the cover amount of the policy that matured. Now when I ask for the breakdown of what the payout is they seem to be giving different figures as to what is shown on the policy. The surprising fact is that on 2 different occasions I was given 2 different amounts. Now I have to wait 2 weeks for this 2 be resolved. Furthermore my policy is matured but we are close to month end, so I'm sure they are waiting to deduct a monthly premium. Absolutely shocking and pathetic service from Sanlam.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
25 Jul 2024, 07:24Good morning Udisen
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply25 Jul 2024, 07:24
Official
Good morning Udisen
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Jul 2024, 12:22Hello Udisen
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you further with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you further with this matter.
Regards
Sanlam Client Care
Sanlam's reply25 Jul 2024, 12:22
Official
Hello Udisen
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you further with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you further with this matter.
Regards
Sanlam Client Care
UN
Udisen N's updateReviewer Update
15 Aug 2024, 11:37Good day
It's been more than 10 days now that my case was handed to the claims department to determine the correct payout value.
Even after sending numerous mails bo response was received from Sanlam.sky
It's been more than 10 days now that my case was handed to the claims department to determine the correct payout value.
Even after sending numerous mails bo response was received from Sanlam.sky
UN
Udisen N's update15 Aug 2024, 11:37
Reviewer Update
Good day
It's been more than 10 days now that my case was handed to the claims department to determine the correct payout value.
Even after sending numerous mails bo response was received from Sanlam.sky
It's been more than 10 days now that my case was handed to the claims department to determine the correct payout value.
Even after sending numerous mails bo response was received from Sanlam.sky
Sanlam's replyOfficial
15 Aug 2024, 12:31Good day Udisen
We are sorry to learn that this matter has still not been finalised.
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been finalised.
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply15 Aug 2024, 12:31
Official
Good day Udisen
We are sorry to learn that this matter has still not been finalised.
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been finalised.
We have followed up with Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Aug 2024, 11:09Good day Udisen
This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply16 Aug 2024, 11:09
Official
Good day Udisen
This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has provided you with feedback via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care