Delay on clothing claim

I am extremely disappointed with the ongoing delays regarding claims processing through Sanlam’s trust administration services.

I have submitted a clothing claim which remains delayed despite multiple follow-ups and explanations regarding the urgency of the matter, especially during winter while attending university daily. Unfortunately, communication through emails has not been effective, and it often feels as though concerns are only taken seriously once public complaints are made.

What makes this even more frustrating is that I recently requested an increase in my monthly allowance specifically to reduce the need for constant maintenance-related claims such as clothing and essentials. My intention was to minimise continuous administrative processes for both sides and manage smaller personal expenses more independently and responsibly.

At the moment, however, it feels unfair that accessing basic necessities requires extensive back-and-forth communication, delays, and escalation processes. I fully understand that claims require review and approval, but the lack of timely feedback and resolution has become incredibly frustrating.

I would sincerely appreciate urgent feedback and assistance regarding the status of the claim and improved communication moving forward.