Delay in two pot withdrawal claim -Not impressed with Sanlam

Item: Sanlam
Rating: 1
Author: Lerato M

Not impressed with Sanlam .I logged my 2 Pot withdrawal and no feedback to let me know how far my claim is.This backlog issue is no excuse other companies are paying out their two pots in time .You must hire more staff members is you have alot of request from clients

Helpful (0)

Replies (6)

Sanlam's replyOfficial

11 Oct 2024, 17:02

Good dayLerato We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Sanlam's reply11 Oct 2024, 17:02

Official

Good dayLerato We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Lerato M's updateReviewer Update

11 Oct 2024, 18:47

***

Lerato M's update11 Oct 2024, 18:47

Reviewer Update

***

Sanlam's replyOfficial

11 Oct 2024, 19:02

Thank you for the information. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply11 Oct 2024, 19:02

Official

Thank you for the information. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care

Lerato M's updateReviewer Update

12 Oct 2024, 08:29

Will you call me

Lerato M's update12 Oct 2024, 08:29

Reviewer Update

Will you call me

Sanlam's replyOfficial

12 Oct 2024, 10:16

Good day Lerato

A consultant will contact you during office hours. Regards
Sanlam Client Care

Sanlam's reply12 Oct 2024, 10:16

Official

Good day Lerato

A consultant will contact you during office hours. Regards
Sanlam Client Care

Sanlam's replyOfficial

15 Oct 2024, 10:47

Good day Lerato

We have received feedback that you have been contacted and assisted.

Regards
Sanlam Client Care

Sanlam's reply15 Oct 2024, 10:47

Official

Good day Lerato

We have received feedback that you have been contacted and assisted.

Regards
Sanlam Client Care