Delay in resolution

Item: Sanlam
Rating: 1
Author: Lindiwe Marse3

I sent Sanlam a cancelation request for two of my policies one for Educational and the other for retirement.

I no longer need the policies and would like a full refund. However it taking long

Helpful (0)

Replies (2)

Sanlam's replyOfficial

07 Aug 2025, 08:13

Good day Lindiwe

Thank you for contacting us about this.

We have requested assistance from the relevant department.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply07 Aug 2025, 08:13

Official

Good day Lindiwe

Thank you for contacting us about this.

We have requested assistance from the relevant department.

Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

08 Aug 2025, 10:29

Good day Lindiwe

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply08 Aug 2025, 10:29

Official

Good day Lindiwe

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Best regards,

Delay in resolution

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