Delay in pension payout

No correspondence from Sanlam sky I have resigned in July 2024 and I have sent all the necessary documents they needed from me as they were saying it appears 2 surnames on the system which I don't understand because when I left I was using my new surname, I don't get it how is complex on their, I sent a several emails to enquire about my funds but no one has ever bothered to respond to me, except Ernest telling me the way he is so busy about two pots things where do I fit in that because I have resigned long time ago before those 2-pots.. It was nice when I was serving this company the whole six years of my life without failing to make them money, now they must pay me for what have served it's a problem im told I'm must be be patient. I contributed my life to this company but this is the thank you I get, 8 weeks they told me about is long passed I want my money I worked for it isn't like they are give me charity I deserve it and I want all of it and another thing when i ask about how much I have I was told about around R160 000 what happen to R200 000 that appeared on my payslip as contribution I did before the end of Financial year of 2024 if is less now because it was supposed to increased coz I was still working and contributing, I've never hate company like I must beg for my money.