Delay in payment

Sanlam Money Saver: Dear Cardholder, we regret to inform you of a delay in processing your cards Wealth Bonus payout. We sincerely apologise for the inconvenience and assure you that we are working to resolve this as quickly as possible. Thank you for your understanding and patience. This message dated 6 February 2025,no reason for the nonpayment, however a message received today requesting monthly payment .phoned the call centre unable to provide a date,the usual apology message monotone