Delay and bad service

This complaint is or Sanlam Corporate Employee Benefits from Mr Anton Singh. Today is the 8th of August 2022. We called Sanlam employee benefits on in the last week of July 2022 and were advised that an administrator is dealing with the withdrawal and we should receive an sms confirming so but we should not worry because they have all the details. Then we call last week and they advised that the administrator hasn't been allocated and it takes around 15 days from the time it gets allocated to an administrator. Today we call to check and Gradwell confirms it still has to be allocated to somebody and we were advised that they are still waiting for July's receipting. Can somebody competent enough tell us what is the delay because we held on for Gradwel who advised his manager will chat to us and we held on for over 20 minutes and the call went dead, This is very bad service, especially where investments are being managed.