BN
Batha N

1 reviews | Active since Jul 2016

24 Jul 2016, 19:11

De*****ed by Assupol Agent

<p>On the 19th July 2016, I became aware that Assupol Life is deducting two amounts of R278.25 and R197.60 for two policies I never joined. On the 22nd of July, I went to Assupol offices in Durban and they told me that I joined the said policies 9 months ago through your agent, Sindy Mkhize. I was then advised to open a case against Assupol. </p> <p>I request Assupol to cancel these two policies; refund all the funds debited from my salary and hold Sindy Mkhize accountable for de*****ing unsuspecting clients because I have neither taken policies nor signed any Assupol related documents. I appeal that this matter be resolved urgently as I cannot afford to pay for policies I have never joined. </p>

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Replies (1)
Sanlam
Sanlam's reply25 Jul 2016, 06:00
Official

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

Your complaint reference number is 9386. Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: ********** / ***.

Proudly serving.

Assupol Complaints Manager