MvdM
Monique van der Merwe
1 reviews | Active since Jun 2012
04 Oct 2022, 11:42
Deductions of my Account after Cancellation
Cancelled my Policy more than a year ago and still deductions out of my account.
Be aware if you have a policy they add so many things which you know about but when it comes to cancellation then you need to cancel every single thing separately. Easy to take some ones money but when it comes to help then no one helps.
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
04 Oct 2022, 12:44Good day Monique
We apologise for the inconvenience caused. We have responded via private message as we require additional information.
Regards
Sanlam Client Care
We apologise for the inconvenience caused. We have responded via private message as we require additional information.
Regards
Sanlam Client Care
Sanlam's reply04 Oct 2022, 12:44
Official
Good day Monique
We apologise for the inconvenience caused. We have responded via private message as we require additional information.
Regards
Sanlam Client Care
We apologise for the inconvenience caused. We have responded via private message as we require additional information.
Regards
Sanlam Client Care
MvdM
Monique van der Merwe's updateReviewer Update
11 Jan 2023, 10:32Please provide a email address I can send it to then
MvdM
Monique van der Merwe's update11 Jan 2023, 10:32
Reviewer Update
Please provide a email address I can send it to then
MvdM
Monique van der Merwe's updateReviewer Update
11 Jan 2023, 10:4727 September 2021 my policy is cancelled ( Policy number: ***6X0 )
and still deductions went off. So I want my money back from that date it was cancelled and everything I had to pay after that.
Provide me with an email address or communication way to send all the proof
and still deductions went off. So I want my money back from that date it was cancelled and everything I had to pay after that.
Provide me with an email address or communication way to send all the proof
MvdM
Monique van der Merwe's update11 Jan 2023, 10:47
Reviewer Update
27 September 2021 my policy is cancelled ( Policy number: ***6X0 )
and still deductions went off. So I want my money back from that date it was cancelled and everything I had to pay after that.
Provide me with an email address or communication way to send all the proof
and still deductions went off. So I want my money back from that date it was cancelled and everything I had to pay after that.
Provide me with an email address or communication way to send all the proof
Sanlam's replyOfficial
11 Jan 2023, 11:53Good day Monique
We tried to call you for clarity regarding the deduction but there was no answer. Please provide the amount that is being deducted. We are not able to see that any premiums have been deducted since the cancellation of your policy and we assume that it therefore is for Sanlam Reality. Once you confirm this we will be able to escalate your complaint to Sanlam Reality for them to assist you.
Regards
Sanlam Client Care
We tried to call you for clarity regarding the deduction but there was no answer. Please provide the amount that is being deducted. We are not able to see that any premiums have been deducted since the cancellation of your policy and we assume that it therefore is for Sanlam Reality. Once you confirm this we will be able to escalate your complaint to Sanlam Reality for them to assist you.
Regards
Sanlam Client Care
Sanlam's reply11 Jan 2023, 11:53
Official
Good day Monique
We tried to call you for clarity regarding the deduction but there was no answer. Please provide the amount that is being deducted. We are not able to see that any premiums have been deducted since the cancellation of your policy and we assume that it therefore is for Sanlam Reality. Once you confirm this we will be able to escalate your complaint to Sanlam Reality for them to assist you.
Regards
Sanlam Client Care
We tried to call you for clarity regarding the deduction but there was no answer. Please provide the amount that is being deducted. We are not able to see that any premiums have been deducted since the cancellation of your policy and we assume that it therefore is for Sanlam Reality. Once you confirm this we will be able to escalate your complaint to Sanlam Reality for them to assist you.
Regards
Sanlam Client Care
MvdM
Monique van der Merwe's updateReviewer Update
11 Jan 2023, 12:31Yes it is Sanlam Reality R119,9
If a client starts a policy at you guys this is automatically added so now you make it a clients problem if it is cancelled to try and cancel it themselves. Not fair at all. I want all my money back.
If a client starts a policy at you guys this is automatically added so now you make it a clients problem if it is cancelled to try and cancel it themselves. Not fair at all. I want all my money back.
MvdM
Monique van der Merwe's update11 Jan 2023, 12:31
Reviewer Update
Yes it is Sanlam Reality R119,9
If a client starts a policy at you guys this is automatically added so now you make it a clients problem if it is cancelled to try and cancel it themselves. Not fair at all. I want all my money back.
If a client starts a policy at you guys this is automatically added so now you make it a clients problem if it is cancelled to try and cancel it themselves. Not fair at all. I want all my money back.
MvdM
Monique van der Merwe's updateReviewer Update
11 Jan 2023, 12:32I can’t answer calls as I work with clients. I don’t sit and wait with my phone in my hand
MvdM
Monique van der Merwe's update11 Jan 2023, 12:32
Reviewer Update
I can’t answer calls as I work with clients. I don’t sit and wait with my phone in my hand
Sanlam's replyOfficial
11 Jan 2023, 14:34Thanks, we have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply11 Jan 2023, 14:34
Official
Thanks, we have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
MvdM
Monique van der Merwe's updateReviewer Update
12 Jan 2023, 14:47Thanks I mailed all the relevant proof to email provided
MvdM
Monique van der Merwe's update12 Jan 2023, 14:47
Reviewer Update
Thanks I mailed all the relevant proof to email provided
Sanlam's replyOfficial
12 Jan 2023, 16:03Thanks Monique
We will provide you with feedback.
Regards
Sanlam Client Care
We will provide you with feedback.
Regards
Sanlam Client Care
Sanlam's reply12 Jan 2023, 16:03
Official
Thanks Monique
We will provide you with feedback.
Regards
Sanlam Client Care
We will provide you with feedback.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Jan 2023, 15:24Good day Monique
We have received confirmtion that that you have been contacted and provided with feedback.
Regards
Sanlam Client Care
We have received confirmtion that that you have been contacted and provided with feedback.
Regards
Sanlam Client Care
Sanlam's reply23 Jan 2023, 15:24
Official
Good day Monique
We have received confirmtion that that you have been contacted and provided with feedback.
Regards
Sanlam Client Care
We have received confirmtion that that you have been contacted and provided with feedback.
Regards
Sanlam Client Care
MvdM
Monique van der Merwe's updateReviewer Update
23 Jan 2023, 22:28Yes which is still not sorted and still Sanlam's problem but making excuses.
I will never refer anyone!
People be careful they take your money and then they have excuses about this department and that department.
So just remember if you have sanlam that they have all these stuff added to policies but when jt comes to cancel they can’t stop everything they make it you as clients problem.
What a disgrace! Thank goodness I moved all my stuff
I will never refer anyone!
People be careful they take your money and then they have excuses about this department and that department.
So just remember if you have sanlam that they have all these stuff added to policies but when jt comes to cancel they can’t stop everything they make it you as clients problem.
What a disgrace! Thank goodness I moved all my stuff
MvdM
Monique van der Merwe's update23 Jan 2023, 22:28
Reviewer Update
Yes which is still not sorted and still Sanlam's problem but making excuses.
I will never refer anyone!
People be careful they take your money and then they have excuses about this department and that department.
So just remember if you have sanlam that they have all these stuff added to policies but when jt comes to cancel they can’t stop everything they make it you as clients problem.
What a disgrace! Thank goodness I moved all my stuff
I will never refer anyone!
People be careful they take your money and then they have excuses about this department and that department.
So just remember if you have sanlam that they have all these stuff added to policies but when jt comes to cancel they can’t stop everything they make it you as clients problem.
What a disgrace! Thank goodness I moved all my stuff
Sanlam's replyOfficial
24 Jan 2023, 08:17Good day Monique
Thank you for your feedback.
Regards
Sanlam Client Care
Thank you for your feedback.
Regards
Sanlam Client Care
Sanlam's reply24 Jan 2023, 08:17
Official
Good day Monique
Thank you for your feedback.
Regards
Sanlam Client Care
Thank you for your feedback.
Regards
Sanlam Client Care