fA
faried A
1 reviews | Active since May 2016
02 Feb 2021, 08:39
Deductions by sanlam
I had a funeral policy with sanlam that I took out last year. We submitted all the required documents for them to stop the deductions and that was almost 3 months ago but they stil deducted money from my account. I contacted them and again gave them the required documents. The refunded the money the deducted. But now the still deducting money from my account for the same policy. I don't know what to do anymore for them to stop the deductions.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
02 Feb 2021, 08:59Dear Faried
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Best regards,
Sanlam's reply02 Feb 2021, 08:59
Official
Dear Faried
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Best regards,
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faried A's updateReviewer Update
02 Feb 2021, 09:04I will do so in the future. If u have a toll-free nr to contact you on it will be much appreciated if you can forward it to me
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faried A's update02 Feb 2021, 09:04
Reviewer Update
I will do so in the future. If u have a toll-free nr to contact you on it will be much appreciated if you can forward it to me
Sanlam's replyOfficial
02 Feb 2021, 09:39Dear Faried
Their contact number is ***. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Their contact number is ***. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Best regards,
Sanlam's reply02 Feb 2021, 09:39
Official
Dear Faried
Their contact number is ***. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Their contact number is ***. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
02 Feb 2021, 16:02Good day, Faried
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Best regards,
Sanlam's reply02 Feb 2021, 16:02
Official
Good day, Faried
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Best regards,