1 reviews | Active since Aug 2016
Deduction & Refund after policy was stopped
<p>I stopped my Echo Bonus policy on 18 July, yet on 25 July a double deduction is made from my account, I notify you of this on 4 Aug I get a notification that a refund will be processed. It is now 22 Aug and no refund has yet been made, numerous emails have been send but no response receive on the refund. When will this be actioned ? </p>
Dear Cornelia15
We acknowledge receipt of your complaint and will investigate it tomorrow with direct feedback to you. We apologise for any inconvenience.
Regards
Client Relations
Dear Cornelia15
We acknowledge receipt of your complaint and will investigate it tomorrow with direct feedback to you. We apologise for any inconvenience.
Regards
Client Relations
Dear Cornelia15
We have been informed that Ms Lamm made contact with you. She confirmed that she refunded the 2 payments and informed you when it will be available in your account.
Kind Regards
Client Relations
Dear Cornelia15
We have been informed that Ms Lamm made contact with you. She confirmed that she refunded the 2 payments and informed you when it will be available in your account.
Kind Regards
Client Relations