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Arthur W

1 reviews | Active since Jun 2024

02 Jul 2024, 01:05

Deducting premiums frm deceased person policy am really disgusting by service ...

Sanlam sky still deducting premium ??Why?? Sanlam sky still deducting frm my deceased mother policy on channel life policy VO*** weather she almost months deceased and they still deducting premium on 1 July 2024 the last tym i was there I spoke to they team leader Julianne she said she stop everything but nothing has be done but payment still went off sanlam sky staff and team leaders they have no empathy to towards ppl money am really disgusted by sanlam sky deducting money frm deceased person account really ....it will be struggle to get u premium back...really disgusting by u services

0
Replies (22)
Sanlam
Sanlam's reply02 Jul 2024, 07:37
Official
Good day Arthur

We are sorry to hear of your poor client service experience. Please respond to our private message. 
 
Regards
Sanlam Client Care 
AW
Arthur W's update02 Jul 2024, 08:19
Reviewer Update
***
AW
Arthur W's update02 Jul 2024, 09:38
Reviewer Update
Sanlam sky u still deducting premiums for deceased person policy that V***2 channel life and Id nom *** u guys really disgusting me with professional u have empathy with ppl money
AW
Arthur W's update02 Jul 2024, 09:40
Reviewer Update
No empathy it really pathetic
Sanlam
Sanlam's reply04 Jul 2024, 15:08
Official
Good day Arthur  
 
This is to confirm that Sanlam SKY has sent an email to acknowledge your complaint. 
 
Regards
Sanlam Client Care
AW
Arthur W's update08 Jul 2024, 09:22
Reviewer Update
Am still waiting on feedback frm Sanlam sky regarding my quire about premium deduction frm deceased bank account
Sanlam
Sanlam's reply08 Jul 2024, 09:26
Official
Good morning Arthur

We are sorry to learn that you have not yet received feedback on this matter.

We are following up with Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Jul 2024, 11:04
Official
Hello Arthur

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
AW
Arthur W's update09 Jul 2024, 23:54
Reviewer Update
Sanlam sky am stiletto getting any feedback about my query this really bad and pathetic and disgusting by u service if don't get answers by tomorrow and going laid complaint to oubudman about sanlam sky am feed up of waiting
Sanlam
Sanlam's reply10 Jul 2024, 07:17
Official
Good day Arthur

We are sorry to hear this.

We have again escalated the matter for assistance.

Regards
Sanlam Client Care
AW
Arthur W's update10 Jul 2024, 08:48
Reviewer Update
Am nt getting any feedback frm Penny Celler who escalated my matter to relvate department I do get and answers by today am gonna laid formal compliant to ombudsman of taking money for deceased person account am disgusted by sanlam sky and pathetic service
Sanlam
Sanlam's reply10 Jul 2024, 08:54
Official
Hello Arthur

We have relayed your message to Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Jul 2024, 09:25
Official
Hello Arthur

We have received feedback that Sanlam Sky is in regular contact with you and that they have sent you an email this morning.

Regards
Sanlam Client Care
AW
Arthur W's update12 Jul 2024, 08:43
Reviewer Update
Sanlam sky it been two week sinces I listed this complaint and everything get email they working on it it been two am waiting Penny celler to come back to me on three months deduction on mom policy whi is deceased am really disgusting by sanlam taking ppl money that on earth anymore but am telling u now if don't get feedback today am laid complaint to ombudsman bc am really sick tired on sanlam now worse service ever
Sanlam
Sanlam's reply12 Jul 2024, 09:07
Official
Good morning Arthur

We have relayed your message to Sanlam Sky.

Regards
Sanlam Client Care
AW
Arthur W's update12 Jul 2024, 09:26
Reviewer Update
Penny celler if don't get feedback frm u guys today I will laid complaint to oubudman I tired of waiting on feedback fir two week now really now
Sanlam
Sanlam's reply12 Jul 2024, 11:32
Official
Hello Arthur

We have received feedback from Sanlam Sky that they have now sent you an email regarding the payment of the refund.

Regards
Sanlam Client Care
AW
Arthur W's update12 Jul 2024, 12:22
Reviewer Update
Sanlam sky {Penny cellere} plz advice on which bank account did u guys pay in the refund
Sanlam
Sanlam's reply12 Jul 2024, 12:44
Official
Hello Arthur

We suggest responding to the email you have received from Sanlam Sky with any further enquiries/requests you have.

Regards
Sanlam Client Care
AW
Arthur W's update12 Jul 2024, 13:54
Reviewer Update
Am nt getting any frm responses on email for sanlam sky (Penny Cellere)
Sanlam
Sanlam's reply12 Jul 2024, 13:56
Official
Hello Arthur

We are sorry to hear this.

We have relayed your message to her.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Jul 2024, 14:16
Official
Hello Arthur

We have received feedback that Penny has responded to your email.

Regards
Sanlam Client Care