Deducting premium after being cancelled

A year ago I was retrenched and stopped my premium for my funeral plan that I had since 2006 for a year. After phoning in last year round about November explaining that I will not be able to continue with this fund and need to stop it the Sanlam consultant explained that the money gathered over the years will remain in the fund until I am 54 years old. Thinking and trusting that it was resolved I did not make anything of it. This month Sanlam started deducting the premium off of my bank accouny and after I phoned in and wanted answers I was told that they will look into the situation and see if they NEED to pay my money back. Surely they need to have customer feedback and requests on record. This needs to be resolved! Hard working man on the street can not afford these amount being taken from them and get an half assed answers.