JT
Jerry T
1 reviews | Active since Dec 2015
16 Oct 2019, 15:13
Deducting for funeral plan I didn't authorize!!! Frustrating
I'm very appalled by the service received by sanlam. I app**** for a loan some months back yet I'm getting deductions for a funeral plan every month, I've been reversing those debit orders as I did not apply for a funeral plan. I don't need no funeral plan as I have one with Old Mutual since 2005. Do me a favor and cancel this funeral plan and stop going into my bank account taking off premiums I did authorize.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
16 Oct 2019, 16:05Good day Jerry
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply16 Oct 2019, 16:05
Official
Good day Jerry
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
21 Oct 2019, 10:40Good day Jerry We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Client Relations
Sanlam's reply21 Oct 2019, 10:40
Official
Good day Jerry We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Client Relations
JT
Jerry T's updateReviewer Update
29 Nov 2019, 11:10Don't ******* me. A consultant contacted me stating that the policy will be close but just 27 November 2019 money was deducted from you people. What *****ery business do you have if no one can follow instruction and do what they trained to do??? How ****** *********** and annoying. I don't have time for games here, the ombudsman will be hearing from me on this matter today if it's not sorted out today. I want a formal email and apology and proof that this action of canceling this policy is done and all my monies will be refunded to me!!! I'm sick and tired of chasing *********** people that don't know their jobs
JT
Jerry T's update29 Nov 2019, 11:10
Reviewer Update
Don't ******* me. A consultant contacted me stating that the policy will be close but just 27 November 2019 money was deducted from you people. What *****ery business do you have if no one can follow instruction and do what they trained to do??? How ****** *********** and annoying. I don't have time for games here, the ombudsman will be hearing from me on this matter today if it's not sorted out today. I want a formal email and apology and proof that this action of canceling this policy is done and all my monies will be refunded to me!!! I'm sick and tired of chasing *********** people that don't know their jobs
Sanlam's replyOfficial
29 Nov 2019, 11:38Good day, Jerry
We are terribly sorry for the service you have received thus far. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations
We are terribly sorry for the service you have received thus far. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations
Sanlam's reply29 Nov 2019, 11:38
Official
Good day, Jerry
We are terribly sorry for the service you have received thus far. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations
We are terribly sorry for the service you have received thus far. We have escalated your matter to the responsible team for further investigation.
Kind regards,
Client Relations