Decieved

On the 5th of this month, I lost my father. I had a funeral policy with Sanlam, which I had recently cancelled. It had been two months since I cancelled it because I was struggling to pay the premiums anymore. I am the only one working in my family. So, I called the person who had initially convinced me to join Sanlam to inform him about the problem I was facing. He and his manager sent me a form to fill in to reinstate my policy and asked me to pay the missed premiums. They also requested proof of payment. I followed their instructions and submitted the form and proof of payment. They told me that they would let me know when I could claim the policy. However, I have been waiting since that day and haven't heard from them. When I went to the branch, they told me that they couldn't assist me because the incident took place when I wasn't with them. I explained to them what their employees had previously told me to do. I feel deceived and given false hope.